Tommy Hicks
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Sloan Flushmate FAQ
- Where is FlushmateRepairParts.com located?
- What types of items do you carry?
- How many parts do you stock?
- How do I know what series Flushmate System I have?
- What if I can't find the parts I need?
- Can I put a Sloan Flushmate system in my existing toilet?
- Where can I find my tank number?
- Why is there a Sloan Flushmate system in a different manufacturer's toilet?
- When can I expect my parts?
- Is there a minimum order?
- Do you accept credit cards?
- Do you accept purchase orders?
- Do you have quantity pricing?
- What is your return policy?
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Where is FlushmateRepairParts.com located?
2100 W County Rd 42
Burnsville, MN 55337
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What types of items do you carry?
We carry a colmplete line of commercial plumbing products.
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How many parts do you stock?
We have 95% of the parts shown on the website in stock. We also have many more parts in stock, and we can special order any parts you need.
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How do I know what series Flushmate System I have?
The series number isn't always on the flushmate tank. You will need to compare the pictures we have and find which one looks like your tank.
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What if I can't find the parts I need?
Give us a call at 800-518-5388 and we will help you find the parts you need.
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Can I put a Sloan Flushmate system in my existing toilet?
No. The Sloan Flushmate system will only work in a toilet that was originally equipped with a Flushmate system.
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Where can I find my tank number?
The tank number is stamped on the bottom side of the tank lid, or somewhere inside the china tank. It will either be stamped with ink, or imprinted into the china.
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Why is there a Sloan Flushmate system in a different manufacturer's toilet?
Sloan doesn't make toilets. They make just the Flushmate system and distribute them to the different toilet manufacturers. The toilet manufacturers then design a toilet that will work with the Sloan Flushmate system then they install the Flushmate system in their toilets.
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When can I expect my parts?
We will ship your in-stock part the same day if you order it before 2:00 CST. We ship standard ground which usually takes 1-5 days. If you need your parts sooner, call 800-518-5388 to arrange overnight shipping. Special order parts usually take 1-3 weeks.
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Is there a minimum order?
No, we have no minimum order.
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Do you accept credit cards?
Yes, we take Visa, Mastercard American Express, and Discover.
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Do you accept purchase orders?
Yes, we do accept purchase orders and offer net 30 terms.
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Do you have quantity pricing?
Yes, we offer discounted pricing for volume buyers, please call 800-518-5388.
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What is your return policy?
We have a thirty-day money back return policy. You may return your item in its original packaging within thirty days for a refund. Shipping charges are not refundable. Please call 800-518-5388 to request a Return Authorization Number before sending your item back. You will be issued a refund after we receive and inspect the returned item. Items must be returned in original package and in new resaleable condition.
**Note: Replacement Flushmate Systems are subject to a 25% restocking fee.
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Testimonials
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Mallory was great, she helped search for hydrant keys even when I was sure what we needed ... outstanding customer service. Jeff J.
Jeff Johnson
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Dear Shealyn,
Thanks for your response and here is what I think I need. Karaley I knew it was only a matter of time with her ability to treat people someone would see that. She truly is a great person and I have enjoyed getting to know her. I hope you and I will have the same type as well.
David M.
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Thanks Shealynn, have a great weekend! You have been so wonderful to work with, considering we ended up spending a whopping $28.00 with Kully Supply. Please let me know if there is someone at your company who I can contact to compliment the excellent service you have provided us.
Debbie S.
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Shawn was super helpful and quickly informed me about the replacement parts I needed.
Ben
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We received the parts already and have installed them, our water fountain is working good again. Thanks for your help with this.
Alan
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You are truly helpful. I am guessing they are fortunate to have you working for them. Have a great day!
Terry
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Thank you Mallory!! You are amazing! I am going on the website right now and placing the order for everything. I cannot tell you how much I appreciate your assistance!
Marla J.
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Thank you for taking the time to contact the manufacturer about the exact replacement part, Mallory. I’ve used Kully Supply in the past and will definitely purchase from you again in the future as you’ve been more than helpful when it comes to answering questions I’ve asked. Have a terrific day and I look forward to contacting you again.
James
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hi Mallory
You are amazing, I am from the Middle East. I speak English with difficulty and I have a lot of spelling. But you are really amazing. I am very happy to deal with you. I am one of your strongest supporters.
Awad Salem
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Worked beautifully. Another successful hassle free order with Kully!
Hank S
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That's great thanks so much. I will not hesitate to order parts from Kully Supply next time.
Phil
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Thanks so much for everything. Feel free to forward this email to your supervisor, to let him/her know that you did an outstanding job today!
Ann Marie B.
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Hi Mallory
I just wanted to thank you for all of your help !!!!! The install was fairly simple with the exception of having to change the P trap location in order to fit the new foot control ... but it works great!
I know where I will go for any plumbing issues I may run in to!! I have already referred your company to 3 of my friends who are facilities managers with different company's \. Thank You again.
Jim E.
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Mallory, spout was received today and looked great. We installed the replacement spout today! It looks great.
Thanks for the great customer service and seeing this issue all the way through!
Arnie Richardson
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Great first time experience on your site for a part I had no number on and only a visual.
Orest K
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Thank you so much for the information from Haws Corp. That was exactly what I needed to know. You have been an excellent help.
Bryan
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I needed to order several random parts for an obscure Kohler/Sloan pressure tank system. Katrina helped me in the live chat.
She really hung in there, found what I needed, and posted links for me to click on and ensure that the parts were likely correct. I appreciate her help. I took a lot of her time for parts that are not all that valuable, but important to me. It would have been easy for her to become inpatient, but she hung in there, found what I needed, and checked things which were a little picky in terms of exactly what was included.
Take he to lunch on me! (Really, tell her that a customer was very pleased and wanted to take time to say so.)
Val
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"Thank you for checking my price and adjusting. Just made me a lifetime customer!"
Terry Foley
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You made it very easy to order over the phone. Also, you were very patient and easy going when I did not have the part number ready for you :)
Tammy D - Oklahoma City, OK
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Excellent service!! Products as described and fast shipping.
Mayelis Estribi
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I would not hesitate to deal with Kully in the future. Am very impressed with your professionalism and efficiency.
Henry
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Shealyn B. was wonderful to work with! She took the time help us understand what we needed, her responses were quick and informed, and she always had a courteous attitude. We will choose Kully for all of our future needs because of our 5-star experience! Thank you!
Allison Endicott
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Very satisfied with the attention and professionalism of Mallory. I'll always call Kully Supply.
Ernesto
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thank you for the good service and kindness to help in such a kind way.
Ron I
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Thank you for your excellent service!!!! I am shocked that the order went through as promised without any problems. I am looking forward to working with you and your company in the future.
Salvatore L
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Thanks for all of your help, it’s been really easy to work with you.
Gilberto T.
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You are wonderful Shawn! Thank you again. Happy holidays and wonderful 2017 for you and yours.
Luis D.
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Managers always here when things go wrong but rarely do they when they go right. Just wanted to give a pat on the back to Jessica (unfortunately I don't know her last name) who helped me through your online chat function today. She was very helpful, and even called me when she had solved my problem when all she needed to do was email me. That's a great employee you have there. She was courteous, helpful, knowledgeable and represented your company very well. Has made me a customer for my plumbing needs. Give her a bonus or at least a public "atta boy" (or girl in this case)!
Bob
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I rated you a 5. I would have given you folks a 10 but 5 was your highest rating you show. Just a little background for this testimonial. I have been dealing with Flushmate Customer Service for over two weeks. On 2/11/2018 I called in a problem with my tank wouldn't stop or flush. The young lady was super nice and tried to fix the problem with a few steps. It still wouldn't stop running. She said she would send me out a new cartridge and It should arrive in about 3 days. Bingo it did as promised. However the repair only lasted a day. I called back on 2/22/2018 and spoke to another gracious young lady. While my tank was not one on their recall she still said she would send me out a whole new tank. I received it on 2/27/2018. I called my plumber and he said he couldn't come till 3/4/2018. I scheduled it with him. I then discovered Flushmate had DIY videos so I checked it out. After several missteps and several hours of knuckle busting I just completed the task at 4a.m. All seems to be working and I'm about to try and get a few winks. In closing let me thank everyone I dealt with for going above and beyond in customer service..
james drummond
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Thank you for reaching out with the follow up. I appreciate the customer service… that’s why I keep coming back!
Louis G.
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Good Afternoon,
Just wanted to say hi and to let you know that all items that I have ordered from you have arrived, once again an outstanding customer service and just a great person to work with.
Thank you
Dave
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All of you were super helpful, thorough and knowledgeable. Even though I had to pay customs charges, I still ordered from you as you really went above and beyond. Thanks for your help!
Mary
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Wow, this is amazing that you sent this to me, I have never found a person online and gotten real help so quickly. Thanks so much, have a good weekend.
Holly M - Glenview, IL
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Wow your web site is impressive. I will definitely keep your contact information handy for future use.
Curtis
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I put the parts on and they are working . A big thanks to you and your company for the help, also the videos were a help. I will use your company again!
Ray Lantzy
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You were very helpful in getting the correct part ordered and I should probably check with you in the future if I have any questions about what to order.
Bob W
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Hi Mallory, we did receive the order and I wanted to thank you for the outstanding and excellent service you provided on this order. From the beginning of the order, to the delivery, you helped with updates and information that was very helpful and beneficial for our customer. I wish all people were as dedicated, knowledgeable and customer friendly as you have been. I will definitely continue to work with you and I look forward to placing my next order coming up soon. Again, thank you for updates and accuracy of your delivery time for this order. Excellent Job!
John
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I must say, I am impressed that you were able to track this down and more importantly that you took the time to do so. Really appreciate your providing the parts breakdown, this is a big help.
Alan L.
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Hi. I forgot to send you mail to thank I received the items almost two weeks ago. I am so happy doing business with you. You are great! Best Wishes.
Awad A
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I would like to give a big "thank you" to Mallory.
She was very helpful in helping me find a replacement cleanout cover for our facility here in Alaska.
I inquired with a couple different vendors for this part, and only Mallory actually followed up with me. She did what she said she would do in a timely fashion. Unfortunately, good customer service like that has become difficult to find.
Thank you Mallory!
Andy
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Alyssa helped me out today with great customer service! I nominate her for employee of the month!
Melissa
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The customer service reps that I spoke with were polite and went above and beyond to track down the information I was looking. Seamless interaction, absolutely phenomenal.
Christopher
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